Terms & Conditions

Altfield Home is committed to ensuring that your personal information collected or provided is secure and protected.

In this policy, “we”, “us” and “our” refer to Altfield Home Ltd

The Altfield Group of Companies: Altfield Home is a part of the Altfield group of companies with offices associates and distributors in the United Kingdom, China, and Hong Kong. Altfield Limited are the distributors to all of Europe, the Middle East and the east coast of North America. Catalogues may bear the name of one or all the group companies. Orders will be handled by the group company most convenient to supply the goods in a swift and economical manner.

A larger version of our Terms & Conditions is available upon request.

GDPR 2016: The Company (including Altfield and its subsidiary companies (who might or might not be named)) is required to inform you that they may record your personal details electronically for the purposes of efficient processing of sales orders and sales quotations. Consent will be requested to receive their mailing lists and any other relevant promotional information. You can unsubscribe at any time at http://bit.ly/AltfieldUnsubscribe. Your personal details will never be sold to any third party. You can request Subject to Access at any time by contacting info@altfieldhome.com. Please request our GDPR Policy Document for full information regarding your rights to personal details and how they are held and used.

1. General Terms and Conditions of Trade:

Any contract entered into with Altfield Home (“the Company”) shall only be on these terms and conditions which overrides all previous terms which may be contained in any document already issued by the Company relating to the sale of its goods. By placing an order with the Company, you accept these terms and conditions. Only a Company Director has the authority to amend any of these terms.

Prices are quoted in UK Pound Sterling (GBP) inclusive of VAT and are shown per item unless otherwise indicated.

Force Majeure. Neither Party shall be held liable or responsible to the other Party or be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement when such failure or delay is due to Force Majeure. For the purposes of this Agreement, Force Majeure is defined as causes beyond the control of the Party caused by or results from including, but not limited to, fires, floods, earthquakes, hurricanes, embargoes, shortages, epidemics, quarantines, war, acts of war (whether war be declared or not), terrorist acts, insurrections, riots, civil commotion, acts of God or acts, omissions, rebellion, accident, strike, inability to obtain raw materials, delay or errors by shipping companies or change in Law or delays in acting by any Governmental Authority (except to the extent such delay results from the breach by the non-performing Party or any of its Affiliates of any term or condition of this Agreement) or similar events beyond the reasonable control of the non-performing Party . The non-performing Party shall notify the other Party of such force majeure within thirty (30) days after such occurrence by giving written notice to the other Party stating the nature of the event, its anticipated duration, and any known action being taken to avoid or minimize its effect. The suspension of performance shall be of no greater scope and no longer duration than is necessary and the non-performing Party shall use Commercially Reasonable Efforts to remedy its inability to perform. The payment of invoices due and owing hereunder shall in no event be delayed by the payer because of a force majeure affecting the payer.

2. Orders:

All goods supplied remain the property of the Company until they have been paid for in full.

3. Delivery:

Packing and Carriage is charged on all domestic mainland United Kingdom non-furniture orders are at a minimum rate of £5.99 including VAT.

International and EU shipments - All shipments and those to offshore parts of the UK including those to Northern Ireland, the Channel Islands, the Scilly Isles, the Isle of Man, the Shetland Islands, the Orkneys, and other Scottish Islands will incur additional charges and will be quoted at the point of sale.

Export shipment costs do not include customs, duties, taxes or clearance charges required by the official authorities in the destination country. It is the duty of the recipient to pay these charges. Should an item be refused/abandoned due to non-payment of these charges.

Failed deliveries: Goods dispatched to the correct address provided by the customer but not delivered due to the premises being closed or unattended may incur a failed delivery charge.

Insurance: Altfield Home are not responsible for any damage incurred during transportation from their warehouse to the customer’s designated destination. Customers are strongly advised to take out additional insurance to cover any costs.

4. Product Queries:

Altfield Home supplies a variety of natural, bespoke and hand-made products which are mainly ex display/end of line/clearance so may not be in perfect condition. As with all natural and hand-made products there is an element of variation. Bespoke and hand-laid products are classed as specialty items where natural flaws can be inherent. Colour variations may also occur due to the natural materials used. These are influenced by nature itself and not considered a fault in or of the product.

Leather is a natural product; each animal’s hide will have characteristics that distinguish real leather from its synthetic counterpart which are inherent to natural, uncorrected leather and is not considered damaged or faulty. Leather can show growth marks, healed scars, and areas of differing fibre density and texture and make each hide unique. No two hides nor two animals are alike, this is due to varying lifestyle of the animal. Dyes and finishes will penetrate to different degrees in different parts of the hide to give each natural & attractive colour variations.

5. Returns:

We have a no returns policy on ex-display cushions & throws.

Altfield Home will not be held responsible for issues with treatment of products or certification errors.

6. Treatment and Certification:

Altfield Home and its suppliers do not have certification for all of its products for FR certification from independent treatment houses unless accumulated from previous orders. It is the responsibility of the purchaser to assess the needs of the project and request testing information when required (at additional costs).

Altfield Home make every effort to ensure that the information available is correct, however it is recommended that you confirm, at the time of ordering, all relevant information is as expected.

7. Contact Information

Altfield Ltd Company Registered in England and Wales #02711394 | VAT Number GB 543 3002 89
Altfield Ltd, The Stable Yard, Seend Manor, High Street, Seend, Nr Melksham, Wiltshire, SN12 6NX
Tel: +44 (0) 20 7351 5893
Questions about the Terms of Service should be sent to us at info@altfieldhome.com

Revision | July 2023